FAQ's
Find answers to your questions, from shipping and returns to warranty.
Shipping & Returns
What are the shipping options?
We offer free shipping on all orders. Expedited shipping options may be available during checkout depending on your location. You can also review our shipping policy.
How long does it take to receive my order?
It depends on your location. Orders processed locally take 5-7 business days to arrive. International deliveries may take 7-12 business days. You can find detailed shipping information in your confirmation email.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on destination.
Do I have to pay customs and/or import duties?
Customers are responsible for any import duties, taxes or customs charges associated with their order.
Can I change my shipping address after I have placed an order?
Once an order has been processed, we are unable to change the shipping address. Please review your shipping information carefully before completing your purchase.
What is your return policy?
We offer a 14 day return policy. If you are not satisfied with your product, you can return it within 14 days of receiving your order for a full refund or exchange.
How can I return an item?
To return an item, please visit our returns page for instructions. You will need your order number and must follow the steps to send it back.
Is there a restocking fee for returns?
Yes, there is a 15% restocking fee for returns.
How will I receive my refund?
Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow up to 7-10 business days for the refund to appear on your account.
Warranty
All our products come with a 12-month quality guarantee from the date you receive your purchase. This guarantee covers any defects in the product itself and is valid for 12 months from the date of purchase. Please note that the guarantee does not cover damage caused by improper use. We are not responsible for any damage or loss during transportation.